Privacy Policy

At Mailkick, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our service.

Company Information

Information We Collect

We collect information that you provide directly to us:

• Account Information: Email address, name, and profile information when you create an account.
• Content: Email templates, components, images, and other content you create or upload.
• Usage Data: Information about how you interact with our service.
• Communications: Messages you send to us for support or feedback.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process and complete transactions
• Send you technical notices and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent security incidents

Data Storage and Security

Your data is stored securely using industry-standard encryption and security practices. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, or destruction.

Data Location: All user data is stored exclusively in the European Union (EU), in compliance with GDPR requirements. Our primary data centers are located in Europe.

Third-Party Services (Subprocessors)

We use the following third-party service providers to operate our platform. Each provider is contractually bound to protect your data in accordance with GDPR:

Third-Party Integrations

Mailkick offers integrations with third-party email service providers (ESPs) such as Klaviyo, Brevo, and others. When you connect these integrations:

• OAuth Authorization: We use secure OAuth 2.0 to access your ESP account with your explicit consent.
• Data Access: We only access the data necessary to sync your email templates (e.g., template names, content). We do not access your subscriber lists or campaign analytics.
• Data Usage: Integration data is used solely to provide the sync functionality you requested.
• Revocation: You can disconnect any integration at any time from your account settings, which immediately revokes our access.

Information Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

• With the subprocessors listed above to operate our services
• With third-party integrations you explicitly authorize (e.g., Klaviyo, Brevo)
• To comply with legal obligations or respond to lawful requests
• To protect our rights, privacy, safety, or property
• In connection with a merger, acquisition, or sale of assets (with notice)

Cookies

We use essential cookies to authenticate users and remember your preferences. We may also use analytics cookies to understand how our service is used. You can control cookie settings through your browser preferences.

Your Rights

Under GDPR and applicable data protection laws, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request data portability
• Withdraw consent at any time

To exercise these rights, please contact us at the address below.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will delete or anonymize your data upon request, unless we are required to retain it for legal purposes.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: